2025 SDDOT Statewide Customer Satisfaction Survey
The South Dakota Department of Transportation (SDDOT) is conducting a survey to find out what South Dakotans think about the quality of transportation in South Dakota. Our transportation system is made up of many different elements that include not only state and interstate highways, but also airports, railroads, and transit systems.
The survey is a key part of our planning process. We will use the results to (1) identify ways we can improve transportation services all across the state and (2) provide input into the state long-range transportation plan. Your opinion is very important to us. Your responses to the survey will remain completely confidential.
We have selected ETC Institute to help us with the survey. ETC Institute has an outstanding record of working with transportation departments nationwide. They will prepare a report based on everyone's collective responses which will be delivered in spring of 2025 and posted on the SDDOT website. We look forward to having these results so that we can better understand and meet your transportation needs.
Please take a few minutes to complete the following survey within the next few days. We realize the survey is long, but all questions are important. As our way of thanking everyone who participates, ETC Institute will randomly select one respondent to receive a $500 Visa gift card for fully completing their survey.
If you have any questions, please contact Thad Bauer, Office of Research, at 605.773.4404. Thank you for participating in this important process.